Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Re: TV power and Volume suddenly not working

There's no flashes. There is an option in the remote settings to Set it up for TV control but can't seem to find the IR. It was working last night, then all of a sudden it stopped working.

0 Kudos
Level 19

Re: TV power and Volume suddenly not working

@xbootstrap @Jhankinson Thanks for the note here. 

To confirm, have you tried following the steps listed here to setup your remote for TV power and volume control again? https://support.roku.com/article/115013019828-how-do-i-set-up-my-roku-enhanced-remote-to-control-my-...

If that still isn't helping clear up the issue, please send me a private message with the following details, and I'll help connect you to our support team for more assistance. 

- The serial number of your Roku device from Settings>System>About 

- Your Roku account email address 

 

Thanks,

Tanner

0 Kudos
Highlighted
Level 7

Re: TV power and Volume suddenly not working

Sound not working this morning

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: TV power and Volume suddenly not working

@JR84 

Thanks for the post.

Can you please provide us with more information? What Roku model device are you using? What troubleshooting steps have you tried already?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos