Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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zischluk
Level 7

TCL Roku TV Remote lost function in certain buttons

I have reset batteries and tried a few "tricks" as seen on YouTube but to no success.

 

All the buttons work on my TCL Roku TV remote except for a few specific buttons (Power Button, Home Button, and Left Arrow Button) 

 

Any help or replacement product I can receive? I can navigate a bit through the TV but is is definitely cumbersome and a lengthy process at times. 

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: TCL Roku TV Remote lost function in certain buttons

Hey @zischluk

Thanks for the post.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to their support team to report the issue and for further help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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