Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Algie42
Reel Rookie

Streaming stick plus remote.

Hi
 
I am experiencing issues with the enhanced remote for my Streaming Stick Plus serial number YH000K237540.
 
A few days ago the left and down buttons stopped responding and I have been forced to use the mobile app to interact with the stick.
 
I did the "change of batteries", "reset, restart and repair", "blast with an air duster" solutions suggested on the web without any success.
 
I don't really want to buy a new remote as we have only had the stick around 18 months and it has had really light and infrequent use.
 
Any suggestions welcome.
 
Regards
 
0 Kudos
1 REPLY 1
RokuKariza-D
Retired Moderator

Re: Streaming stick plus remote.

Hey @Algie42

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos