Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Streaming stick plus remote.

I am experiencing issues with the enhanced remote for my Streaming Stick Plus serial number YH000K237540.
A few days ago the left and down buttons stopped responding and I have been forced to use the mobile app to interact with the stick.
I did the "change of batteries", "reset, restart and repair", "blast with an air duster" solutions suggested on the web without any success.
I don't really want to buy a new remote as we have only had the stick around 18 months and it has had really light and infrequent use.
Any suggestions welcome.
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1 REPLY 1\
Roku Employee
Roku Employee

Re: Streaming stick plus remote.

Hey @Algie42

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,

Kariza D.
Roku Forum Moderator
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