Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Streaming stick plus remote will not pair

Just purchased a brand new Roku streaming stick plus, and it will not pair. The stick itself works fine. When I turn my TV on, it stays on the remote pairing instructions screen. I have tried removing batteries, unhooking all cords, etc. The green light on the back of the remote never comes on. Do I need to return the roku? Or just purchase a new remote?



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1 REPLY 1\
Roku Employee
Roku Employee

Re: Streaming stick plus remote will not pair

Hey @agimino17

Thanks for reaching out here in the Community!

Please reply here with the serial number/device ID of the Roku stick associated with the affected remote. It can be viewed at the back of the stick itself.

We look forward to hearing from you soon.

All the best,

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