Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ksmeadors
Level 7

Streaming Stick without native remote while traveling

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Hello!  

 

I have a Roku account and several devices.  My remote for my streaming stick stopped working.  I downloaded the Roku remote/app on my smartphone before leaving home.  

Now I'm on the road, and cannot get the stick to respond to the remote on my phone.  I thought it would connect to the phone via...??...Bluetooth, and then I'd add the Stick to the wifi network at my vrbo.  

The stick is not responding....help?

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atc98092
Community Streaming Expert

Re: Streaming Stick without native remote while traveling

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With the Roku Stick, you must have the factory remote to connect to a network. They don't support IR, so no generic remote will work. And at a hotel the phone app won't work either, because hotel networks have a security setting that blocks all connected devices from seeing each other. The app does not use BT. It uses the same network connection that the Roku does, so they must both be on the same private network that does not have any security blocks in place.

Considering what a new remote would cost, you might instead consider simply buying a new Roku. You didn't state what model Stick you have, but if it's the older purple stick (3500) you can't even get a replacement remote, so it's unusable without one. But if it's a newer Stick, you could probably get a replacement at a Best Buy store, or many other stores that sell Roku devices. 

Dan

Roku Community Streaming Expert

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DBDukes
Community Streaming Expert

Re: Streaming Stick without native remote while traveling

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@ksmeadors 

You can pair it where you are. It's not connected to a network when you pair at home. It won't require you to be on your, or any network, network when you pair it. And neither device nor remote knows nor cares where you live, or if you are at home.

Unless the device or remote is defective, it'll pair.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

View solution in original post

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atc98092
Community Streaming Expert

Re: Streaming Stick without native remote while traveling

Jump to solution

With the Roku Stick, you must have the factory remote to connect to a network. They don't support IR, so no generic remote will work. And at a hotel the phone app won't work either, because hotel networks have a security setting that blocks all connected devices from seeing each other. The app does not use BT. It uses the same network connection that the Roku does, so they must both be on the same private network that does not have any security blocks in place.

Considering what a new remote would cost, you might instead consider simply buying a new Roku. You didn't state what model Stick you have, but if it's the older purple stick (3500) you can't even get a replacement remote, so it's unusable without one. But if it's a newer Stick, you could probably get a replacement at a Best Buy store, or many other stores that sell Roku devices. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
DBDukes
Community Streaming Expert

Re: Streaming Stick without native remote while traveling

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@ksmeadors 

You need a remote to connect a Roku device to a network. A mobile app will not work until the device is connected to the network. So, yeah, you gottal have a remote.

If it's a model 3600 or later, the Voice Remote -- available from Roku, Target, Best Buy, Walmart, etc -- will work.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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ksmeadors
Level 7

Re: Streaming Stick without native remote while traveling

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Thanks!  

I don't think that solves my issue during this trip though.  I think I will have to pair the new remote while the stick is on my home network.  

 

It was/is the Roku Stick +, purchased in 2019 @ BBY.  I'll find the replacement remote and work from there!  Thanks again!!

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DBDukes
Community Streaming Expert

Re: Streaming Stick without native remote while traveling

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@ksmeadors 

You can pair it where you are. It's not connected to a network when you pair at home. It won't require you to be on your, or any network, network when you pair it. And neither device nor remote knows nor cares where you live, or if you are at home.

Unless the device or remote is defective, it'll pair.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos