Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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SteveWeberFW
Level 7

Streaming Stick * refuses remote commands

I have owned two Streaming Stick + since 2019. Recently, BOTH of them have started refusing from my remotes (voice remotes) after several hours in screen saver. Nothing solves this other than a power cycle of the stick.

I'm suspecting a recent firmware update is the cause. Can Roku please solve this? It is uber annoying!

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StreamerUser
Community Streaming Expert

Re: Streaming Stick * refuses remote commands


@SteveWeberFW wrote:

I have owned two Streaming Stick + since 2019. Recently, BOTH of them have started refusing from my remotes (voice remotes) after several hours in screen saver. Nothing solves this other than a power cycle of the stick.

I'm suspecting a recent firmware update is the cause. Can Roku please solve this? It is uber annoying!


You didnt mention your model # or firmware version for either device:  Settings/System/About

What is the remote firmware version?  Settings/Remotes & devices/Remotes/Voice Remote/About

Are they refusing voice commands, or not responding to button presses?

Have you adjusted your screensaver (changed it, changed the timing of it) or modified your WiFi (use 5Ghz instead of 2.4Ghz, or vice versa, or manually configured the channel for each)?

StreamerUser
Roku Community Streaming Expert

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