Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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bumperb
Level 7

Streaming Stick overheating

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Streaming stick keeps overheating, we have added the extender and it is no help.  The TV is cool  and it is over an air conditioning vent so it is getting good air flow.  We have another stick and it does not do this.  Is this a safety issue?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streaming Stick overheating

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@bumperb 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streaming Stick overheating

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@bumperb 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Danno777
Level 7

Re: Streaming Stick overheating

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Is a Roku stick any more likely to overheat if the tv( the stick is plugged into) is left on(powered up) for long periods of time? By long I mean longer than 12-24 hours.

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bumperb
Level 7

Re: Streaming Stick overheating

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It is hot even when the TV has been turned off all night. 

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Evesparadox
Level 7

Re: Streaming Stick overheating

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My stick is overheating all the time. I noticed that the sound was also not syncing to the Actor's lips so I unplug my roku stick, cooled it down plugged it back in and the syncing issue was fixed but then, maybe an hour or 2 the stick is hot again. I can barely pull it off of the TV. To day I repeated the same thing I took the stick out,  cooled it down I put it back in the TV within 15 minutes the stick was hot again. So I have all these subscriptions and now I can't use my stick.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streaming Stick overheating

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@Evesparadox

Thanks for the post.

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

I'd recommend ordering a free HDMI extender from our website and seeing if that resolves your issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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