Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Rhiannon515
Level 7

Streaming Stick - need a remote.

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My streaming stick doesn't have a model # on it, just a serial #. We've been using an app because my dog chewed up the remote. Does anyone know what the direct replacement is for the remote? First one I purchased was not compatible. 

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Roku Employee
Roku Employee

Re: Streaming Stick - need a remote.

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@Rhiannon515 

Thanks for the inquiry.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Level 16

Re: Serial # 2LA52F140405

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Is it purple? is it black? Is kind long and has mini-usb, or does it have micro-usb port? Help us a little.

Edmund
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Rhiannon515
Level 7

Re: Serial # 2LA52F140405

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Its HDMI and purple.

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Tivoburkee
Level 16

Re: Serial # 2LA52F140405

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Sorry but there is no longer a remote available for 3500 stick. And will never be available again.

And all sticks have hdmi connector, I was referring to power port the ac adapter plugs into.

Edmund
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Roku Employee
Roku Employee

Re: Streaming Stick - need a remote.

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@Rhiannon515 

Thanks for the inquiry.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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bobo_86
Level 7

Re: Streaming Stick - need a remote.

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I have a streaming stick. First remote stopped working. I bought a Roku voice remote (because it was the only one available at Walmart).  I'm having a heck of a time pairing the two. Please help.

Bradley

 

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Tivoburkee
Level 16

Re: Streaming Stick - need a remote.

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If its the 3500 stick it will not work, there isn't a remote available anymore. It its not the 3500, what is your mode number?

Edmund
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