Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Racheldancer100
Level 7

Streaming Stick Remote Replacement

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I moved and lost my remote for my 3600X streaming stick. Now I can't find a replacement remote for it anywhere, can't use the app because it's not hooked up to the internet yet and without a new remote it's essentially trash. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streaming Stick Remote Replacement

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@Racheldancer100 

Thanks for the inquiry.

If you need a replacement remote for your Roku Streaming Stick 3600, you can purchase a Voice Remote on our Support page here: Streaming Stick® Accessories


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Community Streaming Expert

Re: Streaming Stick Remote Replacement

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If you want one quick go to walmart or best buy and get the rc-al7 wifi voice remote. Its $19.88 at walmart and $29.99 at best buy. Both amazon and roku are sold out. At walmart they're not with streamers, but with the other universal remotes. Remember your stick only takes wifi remotes, you can';t control them with IR universal remote. 

Edmund
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streaming Stick Remote Replacement

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@Racheldancer100 

Thanks for the inquiry.

If you need a replacement remote for your Roku Streaming Stick 3600, you can purchase a Voice Remote on our Support page here: Streaming Stick® Accessories


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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feralcow
Level 7

Re: Streaming Stick Remote Replacement

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Hi. I actually moved to Spain and forgot my remote. Can I make an order to ship a remote here?

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Casemosta
Level 7

Re: Streaming Stick Remote Replacement

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Hello, 

We have an issue where our remote just stopped working as it seems the batteries might have leaked in the remote frying it.

We have following the link you provided but no where can we find just the remote replacement link to purchase. Everything is for a combo product. We have the Streaming Stick Plus and just want a remote not another stick. Unfortunately, we can use the app at the moment.

Can you provide a link just to the remote itself?

Thanks

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Tivoburkee
Community Streaming Expert

Re: Streaming Stick Remote Replacement

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If that link doesn't take you to the list of remotes, then you're not in the U.S. and they only sell when they're in stock to U.S. The $19.99 voice remote is on backorder until 9/30, and Enhanced until 9/14 anyways. 

Edmund
Roku Community Streaming Expert

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Alx_Blanco
Level 7

Re: Streaming Stick Remote Replacement

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I had a 3810X stick model, the remote worked only for 3 months (very bad) so I had to use the App which work fine. BUT... when I had to change WiFi Password for secutity reasons guess what?... I Couldn't get the device reconected because it needs the remote!!!!! And the only solution I've read in this blog is "Buy another"... There's no remotes available and you cannot configure the stick using the laptop USB port (for God's sake we're in 21st century) I'm really upset with the poor quality of the remote, and the lack of remote replacements available.

BTW the link "https://www.roku.com/es-mx/products/accessories/streaming-stick" leads you to a no-valid page.  Hope developers take action and improve the App so as we can change network configuration in a rush.

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Tivoburkee
Community Streaming Expert

Re: Streaming Stick Remote Replacement

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As written in this thread previously, Roku only sells to U.S. buyers. Your link takes me to a Spanish Roku website. If you're in the U.S. try the following:

 

https://www.roku.com/products/accessories/streaming-stick

Edmund
Roku Community Streaming Expert

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DBDukes
Community Streaming Expert

Re: Streaming Stick Remote Replacement

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@Alx_Blanco wrote:

I had a 3810X stick model, the remote worked only for 3 months (very bad) so I had to use the App which work fine. BUT... when I had to change WiFi Password for secutity reasons guess what?... I Couldn't get the device reconected because it needs the remote!!!!! And the only solution I've read in this blog is "Buy another"... There's no remotes available and you cannot configure the stick using the laptop USB port (for God's sake we're in 21st century) I'm really upset with the poor quality of the remote, and the lack of remote replacements available.

BTW the link "https://www.roku.com/es-mx/products/accessories/streaming-stick" leads you to a no-valid page.  Hope developers take action and improve the App so as we can change network configuration in a rush.


I have several of those Roku Streaming Stick+ devices, and even more of the remotes, since those can be purchased separately. I bought remotes to work with other older Roku devices that are still in service. They all work great. It sounds as if you simply got a bad one. Since it went bad during the warranty period, pursuing warranty replacement of the remote would have been the best avenue.

DBDukes
Roku Community Streaming Expert

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