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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ICU
Level 7
‎12-30-2020 10:10 PM

Streaming Stick + Remote Not turning TV on or off

About a month ago my Streaming Stick + worked just fine then it stopped working. I've changed batteries multiple times and have done all of the suggested fixes. It will turn the volume up and down on my TV. It will not turn my TV on or off and if by the chance it does work it will only let you hit 1 button and then it completely stops again. I'm really tired of using my phone. Why is it not working?

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee
‎12-31-2020 02:57 PM

Re: Streaming Stick + Remote Not turning TV on or off

@ICU 

Thanks for the post.

Have you tried re-pairing your remote to your TV?

For more information, you can visit our Support pages here: 
Why is my Roku® enhanced remote not controlling volume and power on my TV?
How do I set up my Roku® enhanced remote to control my TV?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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ICU
Level 7
‎01-01-2021 04:34 AM

Re: Streaming Stick + Remote Not turning TV on or off

Obviously more than once. It will not stay paired and this is highly annoying. I'm beginning to think the equipment is defective as it seems multiple people are having the same issue. My little green light just keeps flashing. It doesn't matter how many batteries, how many unplug and restarts I do. Ultimately it's just not working which is extremely aggravating

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