Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Search instead for 
Did you mean: 
april12345
Level 7

Streaming Stick 3500x Remote Control Broken

The batteries in my remote that goes to the streaming stick 3500x went bad and ruined the remote. I can’t find a compatible remote on the Roku site. I’ve been using the app but it’s cumbersome. Any time I go away from the app, it disconnects and I have to reconnect each time I want to use the Roku app. Anyone know which remote to order to replace the broken one?

0 Kudos
2 Replies
jeffrok
Level 11

Re: Streaming Stick 3500x Remote Control Broken

There is no replacement for it, unfortunately.. your best bet is to buy a new model of the stick.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos
Community Manager
Community Manager

Re: Streaming Stick 3500x Remote Control Broken

@april12345

Thanks for the note. If you'd like to PM me with your Roku account email address and the serial number printed on your device, I'll have a member of our support team reach out to see what other options we can help provide. 

Thanks! 
Tanner
Tanner D.
Roku Community Manager
0 Kudos