The batteries in my remote that goes to the streaming stick 3500x went bad and ruined the remote. I can’t find a compatible remote on the Roku site. I’ve been using the app but it’s cumbersome. Any time I go away from the app, it disconnects and I have to reconnect each time I want to use the Roku app. Anyone know which remote to order to replace the broken one?
Thanks for the note. If you'd like to PM me with your Roku account email address and the serial number printed on your device, I'll have a member of our support team reach out to see what other options we can help provide.
I'm having the same problem. My remote broke, used the app but my Roku reset and now I'm stuck on the "pairing remote" page. And the app won't work now. How can I PM you with my account info? Thank you!
Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team follow up to further assist you.