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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Snz7wflake
Level 7
‎05-18-2019 07:39 AM

Stream Stick + with enhanced remote won’t control volume

Just like the title says I have the roku connected to a Samsung TV, I went through the initial setup and everything worked as it should and I was able to control volume and TV power. Then after awhile the remote will only control power and you can no longer adjust TV volume even with Samsung remote. The only way I have found to regain volume control of the TV is to do a factory reset of the ROKU. Having to do this daily is very annoying. Has anyone seen this or know something I could try to fix this issue?

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3 REPLIES 3\
CParker
Level 10
‎05-18-2019 09:01 AM

Re: Stream Stick + with enhanced remote won’t control volume

Maybe a dumb question, but have you checked the battery level in the remote? They start doing weird stuff when the batteries get low.
That's been my experience. I also have the Ultra connected to my Samsung 50"
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Snz7wflake
Level 7
‎05-18-2019 10:50 AM

Re: Stream Stick + with enhanced remote won’t control volume

They show full, I just installed this roku brand new three days ago.
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Jamison23
Level 7
‎04-23-2020 03:29 PM

Re: Stream Stick + with enhanced remote won’t control volume

What if it’s nit the batteries is it a bigger problem and is Roku doing anything to make it right?

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