Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Specific buttons no longer working on remote for Roku Premiere

I just started having issues with my remote's down arrow button not working anymore. I have tried suggestions noted in this forum such as compressed air and rubbing alcohol, but nothing is helping. Batteries are new. The other buttons that stopped working were the direct access to Netflix, Hulu, etc. Not that concerned about those, but the down arrow is often necessary. Any additional suggestions or do I just need a new remote?

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Roku Employee
Roku Employee

Re: Specific buttons no longer working on remote for Roku Premiere

@CindiS 

Thanks for the post.

What Roku model device do you have? If you provide us with your device information, we can recommend you the appropriate replacement remote that you will need.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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