Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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claycrew
Level 7

Some Roku ultra remote buttons controlling wrong actions, other buttons not responding

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Please help! I have a Roku Ultra (model 4660X) that came with a Roku remote (volume on the side but no mute button). I have it hooked up to an SunBrite TV. The remote paired fine and has been working for months, but all of a sudden today the remote control buttons started acting wonky and doing the wrong action. When I click the main down arrow, it lowers the volume instead. And when I click the volume down button, it lowers the volume BUT ALSO changes the channel or menu choice. The up and left buttons (on main circle and volume up) do not respond. But the remote turns TV on and off so I know it is paired/connected. I have tried every fix I found on the internet (new batteries, pair button on back of remote, unplugging & restarting Roku box, etc) - but nothing worked. It seems odd that the remote technically "works"/connected to TV but buttons are giving the wrong commands. Help!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Some Roku ultra remote buttons controlling wrong actions, other buttons not responding

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@claycrew 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Some Roku ultra remote buttons controlling wrong actions, other buttons not responding

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@claycrew 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Pavlin
Level 7

Re: Some Roku ultra remote buttons controlling wrong actions, other buttons not responding

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I have the same problem with my Roku remote. When I press "play/pause" button, Sling is activated. When I press "rewind" button, Netflix is activated. Tried restarting Roku and paired the remote again and does not help. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Some Roku ultra remote buttons controlling wrong actions, other buttons not responding

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@Pavlin 

Thanks for the post.

Does your remote have both the Sling and Netflix shortcut buttons? It's possible that the remote buttons may be lodged.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bobbyselner1047
Level 7

Re: Some Roku ultra remote buttons controlling wrong actions, other buttons not responding

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I have the same problem. The home button turns it off. The Netflix button goes to sling. The on button turns it off and then right back on. So weird. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Some Roku ultra remote buttons controlling wrong actions, other buttons not responding

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@Bobbyselner1047 

Thanks for the information.

Have you made sure that the remote buttons aren't stuck or lodged. 

If you are unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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DAOQ
Level 7

Re: Some Roku ultra remote buttons controlling wrong actions, other buttons not responding

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I’m having a similar problem that just started today.  I have Roku ultra and a remote that also controls power, volume and mute on the TV and all of a sudden the mute button will just repeat whatever button was last pressed on the remote unless I first press volume down or volume up before pressing it.  This seems to me like it’s a software problem.  Just to check I pressed an arrow key, then pressed mute and sure enough it moved the highlight in the same direction as the arrow key I pressed.  This is annoying as I try to mute and it does some other function instead because I don’t think to press the volume buttons first.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Some Roku ultra remote buttons controlling wrong actions, other buttons not responding

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@DAOQ

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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