Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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SlantyK
Level 7

Setup Roku Express with Phone App (missing remote)

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My remote was broken a while back (dog ate it) but I had been successfully still using my Roku express via my phone using the remote feature in the android app. We recently had our network switched and after when I went to use the Roku the phone couldn't connect to the device (I assume this is because they were trying to connect with different networks).

I thought if I removed the device entry on the phone it would re-find it; no luck. So I tried to reset the Roku hoping it would try to find a new network (i.e. the one my phone is on) and again no luck; it now is stuck at the choose your language screen.

So without a remote, is there anyway to connect to the Roku to setup the network?  

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Tivoburkee
Level 20

Re: Setup Roku Express with Phone App (missing remote)

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No, you need a real remote to set it up initially. Unless you can set the new router to the same network name and password that roku still knows and it might connect. 

Edmund

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RokuDanny-R
Roku Employee
Roku Employee

Re: Setup Roku Express with Phone App (missing remote)

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@SlantyK 

Thanks for the post.

Please be aware that regardless if you had reset your Roku device or not, you would need a physical remote to connect to your new network.

If you need a replacement remote for your Roku Express device, you can purchase a Simple Remote from our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Level 20

Re: Setup Roku Express with Phone App (missing remote)

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No, you need a real remote to set it up initially. Unless you can set the new router to the same network name and password that roku still knows and it might connect. 

Edmund

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SlantyK
Level 7

Re: Setup Roku Express with Phone App (missing remote)

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I never should have reset the Roku as I thought of that as well right after. Thanks for the reply!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Setup Roku Express with Phone App (missing remote)

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@SlantyK 

Thanks for the post.

Please be aware that regardless if you had reset your Roku device or not, you would need a physical remote to connect to your new network.

If you need a replacement remote for your Roku Express device, you can purchase a Simple Remote from our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator

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SlantyK
Level 7

Re: Setup Roku Express with Phone App (missing remote)

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I might be missing something but I don't see any option to buy just a remote (i.e. the Simple Remote option) that you mention in the products page?

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Tivoburkee
Level 20

Re: Setup Roku Express with Phone App (missing remote)

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And your location? Roku only sells remote to U.S. buyers through that link. 

Edmund
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SlantyK
Level 7

Re: Setup Roku Express with Phone App (missing remote)

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Canada, it's also and older model of the express so I don't know if it would still be supported?

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Tivoburkee
Level 20

Re: Setup Roku Express with Phone App (missing remote)

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If its a 3700 express it won't accept wifi remotes, but it will work with cellphone app once you get them connected to the same internet network and password. You don't need a true roku remote, get a cheap universal remote, since the express uses IR remote, just make sure it lists roku. 

Edmund
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