Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Setting up remotes on new router

Pretty terrible the customer service with Roku! It’s pretty much non existent! I had to get a new router and cannot connect any of my Roku sticks! The **bleep**ty ass remotes do not work and either does the app from the phone! You can’t even reconnect bc the remotes never work! 

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Roku Employee
Roku Employee

Re: Setting up remotes on new router


Thanks for the post.

Please be aware that if you have a new router, your remotes are most likely not working because Roku streaming stick remotes connect through wifi which your device is currently not connected to.

For troubleshooting steps to pair your remotes to your device, visit our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?


Danny R.
Roku Forum Moderator
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