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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Chelle6848
Level 7
‎01-25-2021 01:35 PM

Setting up on different network without remote

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So I moved and I am having trouble setting my Roku device up on a new internet network. I do not have the remote, only the remote app. It can not find my device. So I need to purchase a new remote to get any further or ? I have exhausted all resources provided on the support pages and would really like to know if there’s a way to connect my device up as it is. So recap, Roku device connected to a different tv, with a different internet network, and currently only have the mobile remote app. 

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renojim
Level 21
‎01-25-2021 10:57 PM

Re: Setting up on different network without remote

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All you can do is set up your new Wi-Fi to mimic your old - same frequeny band (2.4GHz/5GHz), same SSID (network name), and same password.

Otherwise, you must have a remote.

View solution in original post

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1 Reply
renojim
Level 21
‎01-25-2021 10:57 PM

Re: Setting up on different network without remote

Jump to solution

All you can do is set up your new Wi-Fi to mimic your old - same frequeny band (2.4GHz/5GHz), same SSID (network name), and same password.

Otherwise, you must have a remote.

View solution in original post

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