Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Westwind
Level 7

Setting up Enhanced remote that won't pair

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Hi I have a Roku Express + and my remote did not come with volume control so I purchased another remote with Volume and voice control but I cannot get it to pair with the Roku I followed all the instructions and it will not pair the green light keeps blinking under the remote battery cover and will not connect I tried resetting it and pressing the button but to no avail. Help anyone else have this issue?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Setting up Enhanced remote that won't pair

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@Westwind 

Thanks for the note.

Roku Express is not currently listed as a supported model of Roku device for use with a Roku Voice Remote. You can see our available accessories and support models next to each remote on our website here: https://www.roku.com/products/accessories/player

The good news is, if you're looking to control your Roku player without needing a line of sight, including using voice search, you can use the free Roku mobile app! Check out more here: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Community Streaming Expert

Re: Setting up Enhanced remote that won't pair

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Just during pairing don't have the roku buried behind the tv, and make sure there's fresh batteries. Then just keep trying. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Setting up Enhanced remote that won't pair

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@Westwind 

Thanks for the note.

Roku Express is not currently listed as a supported model of Roku device for use with a Roku Voice Remote. You can see our available accessories and support models next to each remote on our website here: https://www.roku.com/products/accessories/player

The good news is, if you're looking to control your Roku player without needing a line of sight, including using voice search, you can use the free Roku mobile app! Check out more here: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-ro...


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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