Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Set up remote for TV control option not showing on menu

Jump to solution

I go to "Settings" "remotes and devices" and all I see is "pair new device" and "remote (in use)"

I do not have the option of "Set up remote for TV control option"

My Roku remote has the power button on the top and volume controls on the side.

What am I missing?

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Level 7

Re: Set up remote for TV control option not showing on menu

Jump to solution

I fixed it for my new Streaming Stick+ this morning.

I stepped through a factory reset and started initial setup again. This morning it pulled an update during setup - I found this odd since last night I tried manually checking for updates and it found none. After the update installed, TV control was part of the initial setup and that option is now present in settings. TV control is now working fine.

Current SW version is 9.2.0 (build 4807-50)
Roku Model: 3810X - Roku Streaming Stick+

OP, I might try a factory reset or check for updates to see if it pulls new software down.

View solution in original post

8 Replies
Highlighted
Level 18

Re: Set up remote for TV control option not showing on menu

Jump to solution

Click on remote in use, scroll down to program tv. It won't control the tv unless your remote is paired to roku via wifi. 

Edmund
0 Kudos
Highlighted
Level 7

Re: Set up remote for TV control option not showing on menu

Jump to solution

@Tivoburkee wrote:

Click on remote in use, scroll down to program tv. It won't control the tv unless your remote is paired to roku via wifi. 


It appears OP does not have this option. Neither do I, which is why I'm here. Brand new Streaming Stick+ with enhanced remote. No option during initial setup to configure TV control with the remote, no option in settings to do this after the fact.

0 Kudos
Highlighted
Level 18

Re: Set up remote for TV control option not showing on menu

Jump to solution

Try unplugging it or do restart through the menu:

 

settings> system> system restart> restart

Edmund
0 Kudos
Highlighted
Level 7

Re: Set up remote for TV control option not showing on menu

Jump to solution

I followed these instructions with no luck.

any other suggestions?

0 Kudos
Highlighted
Level 7

Re: Set up remote for TV control option not showing on menu

Jump to solution

Brand new roku as well, thinking about exchanging for a new one to see if it is just an issue with the one I bought.

0 Kudos
Highlighted
Level 7

Re: Set up remote for TV control option not showing on menu

Jump to solution

Thank you for this.

I went thru the standard setup, including setting up Roku on my wifi. How do I know if the remote is paired to Roku via wifi? I search each setting option and didn't see anything there.

 

thanks!

 

0 Kudos
Highlighted
Level 7

Re: Set up remote for TV control option not showing on menu

Jump to solution

I fixed it for my new Streaming Stick+ this morning.

I stepped through a factory reset and started initial setup again. This morning it pulled an update during setup - I found this odd since last night I tried manually checking for updates and it found none. After the update installed, TV control was part of the initial setup and that option is now present in settings. TV control is now working fine.

Current SW version is 9.2.0 (build 4807-50)
Roku Model: 3810X - Roku Streaming Stick+

OP, I might try a factory reset or check for updates to see if it pulls new software down.

View solution in original post

Highlighted
Level 7

Re: Set up remote for TV control option not showing on menu

Jump to solution

Worked just as you described!

Thank you!

0 Kudos