I don't think you understand: It's not that search results from some channel aren't displayed, it's that nothing happens. No animation, no notification, nothing. This isn't "unsupported" behavior, it's "broken" behavior - "unsupported" would in the very least show a notification of some sort.
Also, what's between launching a channel you already have installed (or using some other commands to control built-in functionality) and "search providers"? Those are two distinct concepts.
Note: Voice search and control is supported in the United States, Canada, and the United Kingdom
Okay, I'm a little late to the party here, but I'm getting exactly the same issue, and I'm located in the UK (so a "supported" country).
Just installed a new "Streaming Stick+" (previously using an Express), and while pretty much all of it works, the following remote functions don't:
- Voice search (just plays a Roku beep tone)
- Channel shortcut buttons (does nothing; no tone, nothing)
- TV volume controls
- TV power button
When I go to "Settings" > "Set up your remote", it just says something along the lines of "The connected remote is unable to control the TV".
It also shows the model number of the remote as "RC00".
I've tried the standard power cycling and re-pairing, and the remote pairs fine... it just ignores half the buttons. The standard navigation works, so it's still usable, but the "enhanced" features are all inactive.
Any (helpful) thoughts would be appreciated!
My voice search was working and stopped two weeks ago and I can't get anybody on the support team or any where else to answer my question without having to pay to get an answer. I followed the directions on taking the batteries out and all that other **bleep**. Unplugged it restarted it. Everything did not work. So somebody could tell me the how to get it to work again That would be fantastic. No one on Roku support. Never answered my question.
First start with new batteries, then re-pair the remote to the roku, go into settings> remote & devices> pair new remote> start pressing and holding the pairing key in the battery compartment release after a bit and start pressing again until you get confirmation its paired.
When pairing don't have the roku buried behind the tv.