Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Roku Employee
Roku Employee

Re: Screen is frozen on "Pair your remote" page on streaming stick 3600

@zuker11 

Thanks for the post.

As stated in my previous post, we would recommend taking a look a the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still not able to resolve issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Level 7

Re: Screen is frozen on "Pair your remote" page on streaming stick 3600

have tried all of the troubleshooting tips with same result. still stuck on pairing screen.  same result with different roku remotes.

[personal information removed]

Model 3810X

S/N 213011720900

Thanks

0 Kudos
Highlighted
Level 7

Re: Screen is frozen on "Pair your remote" page on streaming stick 3600

I have the same problem with my Roku Streaming Stick 3500CA. The stick works perfectly but the remote seems dead. Does anyone fix these remotes? When I bought a new Roku extended remote for my 3500CA (2nd generation, 2014 model), the devices would not pair. I was told all extended remotes would work with any stick. On the rare occasion that I can pair this new remote to my stick, none of the buttons work. Does anyone have a list of remotes that work with the 3500CA?

0 Kudos
Highlighted
Level 7

Re: Screen is frozen on "Pair your remote" page on streaming stick 3600

I was mistaken. It never pairs. The pairing window on the screen comes on and goes off repeatedly, but the devices never pair because the green light on the remote never stops flashing green.

0 Kudos
Highlighted
Level 19

Re: Screen is frozen on "Pair your remote" page on streaming stick 3600

Sorry there is no replacement remote for the purple roku stick 3500, if there was it would cost about $20. You can buy a new roku with IR remote that can easily be replaced if lost for $30. The 3500 is just not worth putting anymore money after it is too old.

Edmund
0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Screen is frozen on "Pair your remote" page on streaming stick 3600

@zuker11 

Thanks for the post.

For future reference, as I requested in my previous post, please send me personal information through a PM. We highly recommend not posting personal information in a public area.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos