Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RLChicago
Level 7

Re: Screen is frozen on "Pair your remote" page on streaming stick 3810X

I have tried everything suggested online and in this forum. Nothing works. The serial number is 213035943707. Thank you.

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RokuMary-F
Roku Employee
Roku Employee

Re: Screen is frozen on "Pair your remote" page on streaming stick 3810X

Hi @RLChicago,

Thanks for following up.

I have passed along your information to our Support team. They will follow up and assist you via email.

Please let us know if there's anything else we can help you with.

Regards,
Mary

 

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dennoit
Level 7

Re: Screen is frozen on "Pair your remote" page on streaming stick 3810X

Hello, I have the same problem and came across this thread.  We recently received a Roku Streaming Stick+ 4K.  After plugging it in and connecting it to the HDMI port of our tv, when we add batteries to the remote, the screen remains frozen on the "Pair Your Remote" page.  We asked for a replacement which also had the same problem.  We also requested the HDMI extension cables from the Roku website, but those did not help either.  Not sure what to do now.  I can provide both serial numbers if that's helpful

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Kyjax
Level 7

Re: Screen is frozen on "Pair your remote" page on streaming stick 3810X

In my case, I had 6 Roku equipments, 4 sticks and 2 boxes and at some point the remotes got mixed up. I gave one of the sticks to my cousin with one remote. I do beleive I kept the wrong remote for that one stick. My cousin lives 3 hours away so swaping was not an option. After many hours of trial an error, I decided to buy a new remote specific to that stick and it worked fine. Not all remotes will work interchangeable. The hdmi extension cord sent by Roku actually gave me more trouble than it fixed. YouTube channel detects the extension as a recording device and the app wont work. My scenario is different from yours and this might not resolve your issue but be aware that swaping remotes may give you some trouble.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Screen is frozen on "Pair your remote" page on streaming stick 3810X

@dennoit

Thanks for the post.

When trying to pair your remote(s) to your Roku device, are you making sure to follow the instructions shown on screen?

If you are still unable to resolve the issue, please provide the serial number/device ID on your Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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dennoit
Level 7

Re: Screen is frozen on "Pair your remote" page on streaming stick 3810X

@RokuDanny-R Thanks for the reply.  Yes, I have followed the instructions on the screen, but nothing happens.  It remains stuck or frozen on the pairing screen for both units.  I have tried to reboot the Roku stuck itself, tried different sets of batteries on the remotes, tried placing the remotes next to the streaming stick, tried using the HDMI extenders, but nothing works and it keeps staying frozen on the pairing screen.  The serial numbers for the two units are:

213177277213

223161320899

Thanks for your help!

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Watsonangel
Level 7

Re: Screen is frozen on "Pair your remote" page on streaming stick 3810X

My sn is 2250D3675893 model 3810x

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RokuDanny-R
Roku Employee
Roku Employee

Re: Screen is frozen on "Pair your remote" page on streaming stick 3810X

@dennoit @Watsonangel

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

 

Danny R.
Roku Forum Moderator
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richrogan
Level 7

Re: Screen is frozen on "Pair your remote" page on streaming stick 3810X

I am having the exact same problem with my 3810X. SN# E437C7868316. The remote is iRC-AL2 and SKU #3226000360

 

Is this resolvable? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Screen is frozen on "Pair your remote" page on streaming stick 3810X

@richrogan

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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