If you are still unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Please accept our apologies for any inconvenience this has caused you.
For Roku Streaming Stick which can be connected directly to an HDMI port on your TV, wireless interference from the HDMI connector may impact the performance of your remote. We recommend moving it away from the HDMI connector on your TV by installing a free extension cable.
When filling up the HDMI extension form, make sure to input your serial number correctly. Most of the time, zeros are mistaken as the letter O.