Screen is frozen on "Pair your remote" page on streaming stick 3600
My remote started to act like it might need batteries. I replaced the batteries & got no picture. I've now done all the reset steps, but can't get past the "pair your remote" page. I have Cox communications as my provider & was recently made to change to a Contour receiver. Has anyone had a problem with the receiver? I just received the free HDMI extender & am still having the same problem. Also, I didn't have any alkaline batteries in the house & have tried super heavy duty AAA batteries. I got a new Roku for Christmas (Roku premiere) & that one didn't work either. Any suggestions?
Re: Screen is frozen on "Pair your remote" page on streaming stick 3600
I would suggest doing a factory reset of the stick, with it power up press and hold reset key on the stick itself for over 30 seconds. After reboot, while roku is bouncing, start pressing and holding the pairing key in the battery compartment of the remote, once it stops bouncing release the pairing key and start pressing again until you get confirmation its paired. You're going to have to sign in to each app again, but it was useless in state it was in.
If those steps are still not resolving your issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.