First, I'll say that I think I'm hosed. But, there's a lot of smart folks on here, so maybe someone will have a solution I haven't considered. Whatever the case, thanks for reading.
Roku Streaming Stick
Purchased: July 2016
Warranty Status: Out of Warranty
Originally, the audio started cutting-out on my Roku Streaming Stick 3600R, following a software update. A Factory Reset resolved the issue, until I applied the next software update. Then, the audio problem returned. I had planned to perform another Factory Reset and just not update it for a while, but I never had the opportunity.
Next, my Enhanced Remote stopped working. Saturday night, it worked. Sunday morning, it didn't. I assumed the batteries were dead, so I purchased new batteries. This did not help. I tried pairing the remote, but the pairing LED never turned-on. The new and old batteries worked in my Sony DVD remote. (I should have tried that first, before buying new batteries.)
I then removed the power to everything - TV, Streaming Stick, Router, and Modem. I even removed the Streaming Stick from the TV. I left it that way for 15 minutes and reconnected everything.
Unfortunately, at that point, my Streaming Stick became stuck in a continual reboot loop. The only way I was able to stop it was a Factory Reset.
Now, with no working remote and the IP settings erased from the Streaming Stick, I can't do anything. I'm locked-out.
Roku no longer offers the same OEM 3600R remote on their website, so I checked eBay and Amazon.com. I was unable to find any Enhanced Remotes that are compatible with the 3600R Streaming Stick.
I called Roku Support, went through some Q&A and troubleshooting, and was told I should buy a new remote. I explained that I had not been able to find one on Roku.com, eBay, or Amazon.com. I was then told that the "Roku Streaming Stick Voice Remote" (for the Roku Streaming Stick (Model 3800) and Roku Streaming Stick+) is compatible with the 3600R Streaming Stick.
In the past two days, I have tried two different "Roku Streaming Stick Voice Remotes" and neither allowed me to setup my 3600R. When I tried to pair the new remote to my old Streaming Stick, there was activity on my TV. An animated representation of a remote appeared on the screen and a progress wheel started spinning, but I was never able to get my old 3600R Streaming Stick to respond. So, it seems clear the new Streaming Stick Voice Remote doesn't work with the 3600R.
So, as I stated at the opening, I think I'm hosed. But, if anyone has any suggestions, I would be most grateful.
As an aside, I found nearly 800 one-star reviews of the 3600R on Amazon.com. Of the few pages of negative reviews I read, most were due to the remote. Either it was an out-of-box failure, stopped working after a short period of time, or the remote required continual re-pairing to the Streaming Stick. For me, there's the fact that I got only 18 months of use, before it stopped working. Even if the new Enhanced Remote had worked, spending $20 for it seems unreasonable, considering the Streaming Stick set was $50 in the first place. In the interim, I reconnected my original Roku N1000 to watch Netflix. The picture still look great. I used my Roku N1000 from early 2009 to mid-2016 with the only issues being no more software updates, slowing performance, and inability to support newer channels. But, it was solid. And, the remote? It still works like a champ.
The problem, as these other brilliant folks determined, is the firmware for the "Roku Streaming Stick Voice Remote." Once I updated the remote's firmware, via a Roku Streaming Stick 3800R, I then was able to pair it with my old 3600R Streaming Stick.
From here, I should be able to use the Roku iPad App to control the 3600R, now that it's on my network again, thanks to the 3800R remote. If something happens and I need to perform another Factory Reset on the 3600R, I'll just have to borrow another newer Streaming Stick remote again. Eventually, I hope to find an original 3600R remote on eBay.