Remotes & Accessories

[sparek]

So, my dad's Roku died over the weekend.  He had a Roku 3 (I don't know which model, wasn't there 2 models of Roku 3s?  He's had it for quite a while) I suppose ultimately my question is... can he use his old Roku remote with any of the newer Roku players?

He doesn't do a lot with it, he doesn't have a 4K TV - so I'm really not sure if a cheap Roku Express isn't the best solution.  But I noticed the remote for the Express does not have a headphone jack.  Every so often he uses the headphone jack - I'm not really sure if he uses it enough for the lack of one to be a deal breaker - but I was wondering if the old Roku 3 remote would work with a Roku Express and if the headphone jack would work?

[jeffrok]

I think the Roku 3 remote is on of those that only works with the Roku 3 and the same-vintage Roku 2s.

Are you positive his Roku 3 died, and not just the power supply? Power supplies are pretty cheap. The Roku 3 is arguably Roku's best ever Roku device, is the only reason I'm asking.

[sparek]

It powers on.  Lights come on and I can connect to it over the network.  Just doesn't get any signal.

I've tried different HDMI cables and different power supplies (actually brought it to my house, I have the same Roku, and used my power supply and HDMI cables).  I've tried pressing the reset button.  It's a pretty simple box, not a lot that can be done to diagnose any issues.

I did not have developer mode enabled on it, so I can't telnet into it or anything.  But for example the ECP URL:

curl http://192.168.x.x:8060/query/apps

Gave me the apps list on it.  So in a sense, it's working... just not giving an output on the HDMI port.

Any insight on how to fix it?

My best guess is something in the HDMI port shorted out.

[jeffrok]

Yeah, sounds like you tried everything.. I guess if you've tried a hard factory reset and still haven't gotten a signal, the it's toast. Just to make sure, hold down the reset button while powering on, for 30 seconds, and release.

If no luck, your best bet is to get a used Roku 3 or Roku 2 (make sure you get the same vintage as the Roku 3 you're replacing, not the super-old Roku 2 XD/XS).