Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jason124124
Level 7

Roku voice remote

My roku remote was able to pair with my Samsung tv and control the volume for a couple of years. My dog ate the remote and I purchased a replacement roku voice remote.  When the new remote is paired it goes through all pairing options for my Samsung and can’t find it. Why did my old remote work to control the volume find but the new one won’t control the volume?  The replacement remote is the same as the old remote and the box says this is compatible. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku voice remote

@Jason124124

Thanks for the inquiry.

I can honestly tell you that dogs really do enjoy our Roku remotes!

Perhaps @Tivoburkee can provide further insight on a code for your Samsung TV to pair your remote as he's our current resident remote expert in the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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