Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Dwatcher
Level 7

Roku voice remote constantly stops working even after re-pair

Four days ago my roku ultra voice remote stopped working. I tried switching the batteries out and it didn’t work. I followed this article (https://support.roku.com/article/360011621473 ) to try to re-pair the remote to my roku ultra but  no luck - it works for a second or two then it stops working again. Currently, I configured my old roku 3 remote just now to navigate but I paid too much for this device to have a remote to go bad.  Below is the device information:

Roku model: 4660X
Serial number: YJ00CP883995
Device ID: CK393C883995
OS version: 9.4.0.4210
 Any help will be appreciated 

thanks in advance 

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku voice remote constantly stops working even after re-pair

@Dwatcher

Thanks for reaching out and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Dwatcher
Level 7

Re: Roku voice remote constantly stops working even after re-pair

Ok thx for passing this issue on to support. I will continue to wait for them to contact me for I haven’t heard from they yet.

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