Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Papergurl2
Level 7

Roku ultra

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My roku remote doesn’t work. The batteries don’t hold their charge. I want to return it

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra

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@Papergurl2

Thanks for the post.

As @StreamerUser mentioned, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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StreamerUser
Level 16

Re: Roku ultra

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So then youd take/ship it back to the place/site of purchase.

If that doesn't work, you can plead your case with Roku support (chat or email):   https://support.roku.com/contactus/contact-options

You can also message @RokuDanny-R  or @MaryFranco and they may be able to help you.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra

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@Papergurl2

Thanks for the post.

As @StreamerUser mentioned, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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