Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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acc188
Level 7

Roku ultra remote stuck in headphone mode

I don’t know why. I’ve tried restarting, plugging in and taking out headphones, changing the batteries. No sound from tv, headphone icon on tv when changing volume. God I hate Roku of late. 

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4 Replies
atc98092
Level 21

Re: Roku ultra remote stuck in headphone mode

That sounds like the switch in the headphone jack has gotten stuck on. Most likely some sort of debris got into the port, although a mechanical failure is certainly possible. Send a private message to either @RokuDanny-R with your Ultra serial number and they can help you out. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Trinitra
Level 7

Re: Roku ultra remote stuck in headphone mode

I am having the same issue. What solution did you come up with. I am so frustrated. 

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AlexLaMEchita
Level 7

Re: Roku ultra remote stuck in headphone mode

I blew in the headphone jack like the nintendo cartridges and it worked lol

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BruceF
Level 7

Re: Roku ultra remote stuck in headphone mode

Sprayed it with CRC electronic cleaner.

Worked perfectly!

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