Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku ultra remote stuck in headphone mode

I don’t know why. I’ve tried restarting, plugging in and taking out headphones, changing the batteries. No sound from tv, headphone icon on tv when changing volume. God I hate Roku of late. 

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3 Replies
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Level 21

Re: Roku ultra remote stuck in headphone mode

That sounds like the switch in the headphone jack has gotten stuck on. Most likely some sort of debris got into the port, although a mechanical failure is certainly possible. Send a private message to either @RokuDanny-R with your Ultra serial number and they can help you out. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Roku ultra remote stuck in headphone mode

I am having the same issue. What solution did you come up with. I am so frustrated. 

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Re: Roku ultra remote stuck in headphone mode

I blew in the headphone jack like the nintendo cartridges and it worked lol

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