Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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acc188
Level 7

Roku ultra remote stuck in headphone mode

I don’t know why. I’ve tried restarting, plugging in and taking out headphones, changing the batteries. No sound from tv, headphone icon on tv when changing volume. God I hate Roku of late. 

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5 REPLIES 5\
atc98092
Community Streaming Expert

Re: Roku ultra remote stuck in headphone mode

That sounds like the switch in the headphone jack has gotten stuck on. Most likely some sort of debris got into the port, although a mechanical failure is certainly possible. Send a private message to either @RokuDanny-R with your Ultra serial number and they can help you out. 

Dan

Roku Community Streaming Expert

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Trinitra
Level 7

Re: Roku ultra remote stuck in headphone mode

I am having the same issue. What solution did you come up with. I am so frustrated. 

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AlexLaMEchita
Level 7

Re: Roku ultra remote stuck in headphone mode

I blew in the headphone jack like the nintendo cartridges and it worked lol

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BruceF
Level 7

Re: Roku ultra remote stuck in headphone mode

Sprayed it with CRC electronic cleaner.

Worked perfectly!

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stevie625
Level 7

Re: Roku ultra remote stuck in headphone mode

holy **bleep** this just worked for me lmfao was trying to figure out the issue for hours

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