Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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yellowrose
Level 7

Roku ultra remote battery need replacing every 2 days

Please replace my remote. I recently purchased this new roku from Amazon 1 month ago. Highly disappointed with the fact I have to replace batteries every 2 days. I even use rechargeable EBL AA batteries and this time the Roku remote didn't let me know that the battery was dead. How is this happening with such a highly competitive product? 

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3 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Roku ultra remote battery need replacing every 2 days

Hi @yellowrose,

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About.

Thanks,

Mary

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yellowrose
Level 7

Re: Roku ultra remote battery need replacing every 2 days

[personal information removed]

 

thanks for your help 

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku ultra remote battery need replacing every 2 days

Hi @yellowrose,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

Thanks,

Mary
 

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