Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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shadybk
Level 7

Roku ultra (2018 model) remote making very loud whining/high pitched noise

Purchased roku ultra (2018 model) from Bestbuy about 10 months ago. Just had to replace the batteries for the first time a few days ago. Put in a brand new pair of batteries and drained them in a few days. Whenever I put in new batteries I get a very loud whining/high pitched noise coming from the remote. Who do I contact for a replacement remote since I am still under the 1 year warranty?

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra (2018 model) remote making very loud whining/high pitched noise

@shadybk

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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shadybk
Level 7

Re: Roku ultra (2018 model) remote making very loud whining/high pitched noise


@RokuDanny-R wrote:

@shadybk

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny


Sorry for the late reply, I purchased more batteries and tried those and the sound seems to have disappeared for now. I will see if it comes back in the next couple of weeks and pm you.

 

Thanks

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