Remotes & Accessories

[shadybk]

Purchased roku ultra (2018 model) from Bestbuy about 10 months ago. Just had to replace the batteries for the first time a few days ago. Put in a brand new pair of batteries and drained them in a few days. Whenever I put in new batteries I get a very loud whining/high pitched noise coming from the remote. Who do I contact for a replacement remote since I am still under the 1 year warranty?

[RokuDanny-R]

@shadybk

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[shadybk]

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@RokuDanny-R wrote:

@shadybk

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

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Sorry for the late reply, I purchased more batteries and tried those and the sound seems to have disappeared for now. I will see if it comes back in the next couple of weeks and pm you.

Thanks