Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Kristianlr
Level 7

Roku tv MOBILE REMOTE

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It’s not letting me connect my TV to the mobile remote. It’s saying it can’t find it, I am “tech savvy” & have tried everything I could think of. I even factory reset the tv.

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Roku Employee
Roku Employee

Re: Roku tv MOBILE REMOTE

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@Kristianlr 

Thanks for the inquiry.

Have you made sure that your mobile device is on the same network as your Roku TV? 

For more troubleshooting steps to connect your mobile device to your Roku TV, visit our Support page here: Why does the Roku mobile app not see my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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boogernose
Level 12

Re: Roku tv MOBILE REMOTE

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This sounds stupid but try fresh batterys in the remote.

You didnt mention the Specific TV brand or Model.

You can also reset remotes.

Make sure NOTHING is between the TV and remote.

Does the TV react in any way?

Whatever Brand Smart TV you have you need to pair them.

You can buy Universal Remotes or order a new one if that is the problem.

Have you Barfed on your remote recently?

Roku Ultra ---Ethernet rules---
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Roku Employee
Roku Employee

Re: Roku tv MOBILE REMOTE

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@Kristianlr 

Thanks for the inquiry.

Have you made sure that your mobile device is on the same network as your Roku TV? 

For more troubleshooting steps to connect your mobile device to your Roku TV, visit our Support page here: Why does the Roku mobile app not see my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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boogernose
Level 12

Re: Roku tv MOBILE REMOTE

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I dont think its clear what and which Hardware we are dealing with.

Roku Ultra ---Ethernet rules---
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