Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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BearpawART
Level 7

Roku stuck on Sling TV app and remote won't work

While watching a movie on netflix, all of a sudden the sling TV app came up and the remote will not work, I've tried to unplug roku, remove and replace batteries, but Roku wont reboot, as soon as I plug it back in, it just comes up the the sling TV screen and there's nothing I can do to move away from this screen, its just stuck..

15 Replies
makaiguy
Level 21

Re: Roku stuck

Does your remote have a direct access button for Sling?  Make sure this button is not stuck in a depressed position.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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dusty2
Level 7

Re: Roku stuck

no it's not stuck. I can push it up and down

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dusty2
Level 7

Re: Roku stuck

model 3810x

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku stuck

@dusty2 

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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janhoveymedia
Level 7

Re: Roku stuck on Sling TV app and remote won't work

I have the same problem. My Ruku is stuck on Sling. Any suggestions? I’ve rebooted and no way I can get out.

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Farside
Level 8

Re: Roku stuck on Sling TV app and remote won't work

Identical issue, watching movie sling app appears on screen, nothing on remote functions except volume up, down. Reboot of unit does not help.

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Farside
Level 8

Re: Roku stuck on Sling TV app and remote won't work

Where is “Tech Support”, this issue was brought up in October of 2020. If there is no fix, if your stumped, if a fix is or more importantly isn’t in the works,  let us know.  An honest reply from support is over due, having to continually come back to this forum and see no reply from Roku support is telling. Besides the comments made by posters, numerous people have viewed these comments, indicating this is a much larger issue among Roku owners than the number of comments imply.

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku stuck on Sling TV app and remote won't work

Hi everyone,

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

If you are still unable resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mannland
Level 7

Re: Roku stuck on Sling TV app and remote won't work

Did this work for anyone?  * key does nothing.

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