Hi. My eight year old son’s remote has stopped working for his Roku Streamer (HDMI stick, not one of the IR boxes). Can you help with a replacement? Most we find just seem compatible with the IR boxes, and not the sticks that connect via HDMI. It’s this model: https://www.amazon.co.uk/Roku-3500EU-Streaming-Stick/dp/B00K71I68K We have tried all of the troubleshooting options and it appears to be dead. We don’t get any light on the remote when trying to pair with the stick, and no amount of new batteries are able to bring it back to life. It would be excellent if a brand new one could be posted to us from Roku in good faith, but at worst we would accept paying for a replacement if anybody is able to provide a link. Thanks for your time and help.
There is absolutely no replacement remote for the 3500 stick anymore, sorry. A replacement remote if available would have cost $20, you can purchase a new roku with remote for little as $30, or less if you have an offer here:
No problem at all, I’m just grateful somebody replied and put us out of our misery! Really appreciate the update, thanks.
There's not much choice here in the U.K. There’s a couple of IR boxes, but I think the nearest option spec-wise for us is the premium Streaming Stick+ for £50. May have to look in to it. It’s typical at the minute that whenever my son wants to use our phones as a remote, they are downstairs on charge!