Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Alberto1983
Level 7

Roku streaming stick plus charger, is not charging, how to get a new cable

My brand new Roku streaming stick plus charger cable is not working.

how I can get a new one

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8 REPLIES 8\
Tivoburkee
Community Streaming Expert

Re: Roku streaming stick plus charger, is not charging, how to get a new cable

It smply powers it, it doesn't charge it to use it wirelessly. 

Edmund
Roku Community Streaming Expert

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Alberto1983
Level 7

Re: Roku streaming stick plus charger, is not charging, how to get a new cable

It is brand new, the wr001 cable Never charge, where I can get a new one

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renojim
Community Streaming Expert

Re: Roku streaming stick plus charger, is not charging, how to get a new cable

@Alberto1983, what do you mean it won't "charge" it?  You don't charge a stick.  Plug the stick into your TV, the cable into the supplied power adapter, and the adapter into the wall. Switch your TV's input to the one the stick is plugged into.  Does anything appear on your TV screen?

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Alberto1983
Level 7

Re: Roku streaming stick plus charger, is not charging, how to get a new cable

the supplied power adapter, the wr001 is not working

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DBDukes
Community Streaming Expert

Re: Roku streaming stick plus charger, is not charging, how to get a new cable

Power adapters for the Roku Streaming Stick+ can be purchases from the Roku Accessories page.

https://www.roku.com/products/accessories/streaming-stick#Power-Adapters

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku streaming stick plus charger, is not charging, how to get a new cable

@Alberto1983

Thanks for the inquiry.

Can you please provide the serial number/device ID on your Roku device ? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Alberto1983
Level 7

Re: Roku streaming stick plus charger, is not charging, how to get a new cable

Dany, My serial number is 213148727586

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku streaming stick plus charger, is not charging, how to get a new cable

@Alberto1983

Thanks for the information.

I have passed along your information to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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