Remotes

[Trish719]

I have never used the private listening feature and I've had the same Roku stick and remote for a couple years. The remote just started burning through AAA batteries in the past couple months. I have read through post after post of people experiencing this issue, but I have yet to see a resolution. What is causing this and how is it going to be fixed?

SN YH0009149840

MODEL: 3810RW

[RokuMary-F]

Hi @Trish719,

Thanks for reaching out regarding the Roku remote battery drain issue you are experiencing.

I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!

Best regards,
Mary

[Drh]

We are also experiencing the battery draining issue. We have swapped remotes, bought complete new devices, changed battery brands, performed all of the updates and still the remotes eat batteries. This issue along with others makes the case to going back to Spectrum with a cable box.  

[Mehrdadjvd]

Hi,

I have same issue.

The serial number is YF0075234363

@RokuDanny-R 

[Lulubug1]

Every 2 weeks I’m changing the batteries.  Very frustrating.

serial # YH00ES152550

[RokuMary-F]

Hi @Drh,

Thanks for reaching out regarding the Roku remote battery drain issue you are experiencing.

Can you please provide the serial number of your Roku device from Settings>System>About?

@Mehrdadjvd,

Can you please provide us with more specific information about the issue you are experiencing? How long does your battery last? How long has the issue been occurring?

I'll be able to pass it along to our Support team who can assist you further.

Best regards,
Mary

[RokuMary-F]

Hi @Lulubug1,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

In the meantime, did you know you can use your mobile phone or tablet to control your Roku player in place of your remote with the Roku mobile app?
Find out more about the Roku mobile app here: How to install the Roku® mobile app | Official Roku Support 

Please let us know if there's anything else we can help you with.

Best regards,
Mary

[Mehrdadjvd]

Hi Mary,

The remote is burning the batteries in the past couple of months. It took 1-2 weeks to need the new batteries. 

[RokuMary-F]

Hi @Mehrdadjvd,

Thanks for keeping in touch and providing the additional information.

I have passed it along to the appropriate team to assist you further regarding your Roku remote battery drain issue.

We appreciate your patience for the time being!

Best regards,
Mary

[LDFisher]

I have two sticks with the same problem.  This is obviously a problem that Roku knows about and isn’t fixing.  I’ve been using Roku for at least 15 years, but considering alternatives because of these issues that aren’t getting fixed.