Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku replacement remote

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Hi @pknutel

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
JenD
Level 7

Re: Roku streaming stick+ draining batteries

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I have done everything you have asked: provided the model number, updated firmware, plugged it into the wall (not the USB) and I am still draining batteries every 2-3 weeks.  Why??   My older Roku does not have this issue. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku streaming stick+ draining batteries

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Hey @JenD

Thanks for bringing this to our attention.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
JoelJoel
Level 7

Re: Roku streaming stick+ draining batteries

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Same remote battery problem as others are having.  It's very expensive to own such a cheap device.  I gather from this thread that this is a widespread issue?? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku streaming stick+ draining batteries

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Hi @JoelJoel 

We're here to help!

Please check my post above and reply here with the information asked. I'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
JoelJoel
Level 7

Re: Roku streaming stick+ draining batteries

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Sn:   X01600GHYHRR

Model:   3941X - Roku Express 4K+

Device:    S07P514HYHRR

 

Thanks 

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Bellameya1
Level 7

Re: Roku replacement remote

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S/N YPOO33573104

My device is a room Ultra 4640X

 

The battery drains quickly and honestly there shouldn't be anything malfunctioning on my remote, it's never been mistreated or dropped.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku replacement remote

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@JoelJoel @Bellameya1

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
jockfreese
Level 7

Re: Roku replacement remote

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Roku has a problem and continues to "Thank" unhappy customers by saying they're passing the problem on.  This has been going on since at least January (at least 10 months).  Nothing concrete comes back except I see posts about plugging directly into power, which a lot of us undoubtedly do, or buying another remote.  If Roku were an automobile manufacturer, there would possibly be a recall to either fix or replace these "battery eating" remotes.  If these posts continue and nothing is done someone may decide to take "next steps".  I like what Roku does but the trust factor is starting to tarnish. 

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OG
Level 8

Re: Roku replacement remote

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I have the battery-drain problem, as well. I don't understand how powering the stick from a wall outlet could possibly have any effect on the remote's power draw. As others have done, I have been removing the batteries from the streaming stick remote after using it. The remote for my Premiere Roku last an extremely long time. Unlike that for the Stick, the Premiere remote does not have voice control. Could it be the remote with voice control is always listening, and that leads to a constant current draw? One of these days I should hook up my Fluke multimeter and measure it, but one would expect the Roku engineers already have the answer to that.

SN:  YH00EV855936

Model:  3810RB

Device ID: 22505E855936

Software: 10.0.0 build 4209-50

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