Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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whoking
Level 7

Re: Roku replacement remote

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Same issue as everyone else.

Roku Streaming stick - RC490

Firmware - 2.01.19.100

Serial - YF009X969569

 

Thank you

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Lisa1965
Level 7

Re: Roku streaming stick+ draining batteries

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I am having the same problem.  My batteries only last a week and they are 5yr. batteries.  This is getting costly replacing them so often as I have 4 remotes.  Any suggestions on how to fix this?

HJW1589
Level 7

Re: Roku replacement remote

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S/N YH00H3464841

Model 3810X

Software 10.0.0 - build 4202-50

Device ID: 2139CH464841

Replacing batteries every 1-2 days.  Have tried manual software updates and restarts with no results.

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku replacement remote

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@Streamer50 @DA1955 @Lisa1965

Thanks for the post.

Can you please just provide us with the Roku serial numbers/device IDs of the devices that are experiencing remote battery drain?

With more specific information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku replacement remote

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@BartimusMaximus @wombat302 @quantumburnz @whoking @HJW1589

Thanks for providing us with the information we have requested.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
candicewells
Level 7

Re: Roku TV with remote draining batteries

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We have 3 Roku TVs in our house and there are no problems with their batteries for their remotes. However, our new ROKU TV remote drains batteries DAILY!! I am on my second set just today! I am not liking have to $20 for a pack of AAA batteries every week. 
I think something needs to be done by the company to replace such a horrible product (remote). 

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Streamer50
Level 8

Re: Roku replacement remote

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@RokuDanny-R 

Roku Battery Drain Device ID-detail ID/SN/Device ID

All are plugged directly into an outlet

All have had software restart multiple times

All continue to drain the batteries every few days

Batteries are now being removed every time we turn off Roku

Thank you!

Roku Streaming Stick 3800-X

GCT Up Living Rm

SN: YF0085131208

SW 10.0.0 Bld 4209-55

RC492

FW 2.01.19.100

 

Cabin Roku Streaming Stick 3800-X

Living room

SN: YF0076138243

Roku Streaming Stick+ 3810X

 

GCT Patio

SN: YH009H089415

SW 10.0.0 bld 4209-50

RC608

Rtn:4134

 

Roku Streaming Stick+ 3810X

Family room

SN: YH00FP234145

SW 10.0.0 bld 4209-50

RC608

Rtn.4134

 

Roku Streaming Stick+ 3810X

Exercise Room

SN: YH00HN746687

SW 10.5.0 bld 4174-50

RC608

Rtn: 4134

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku TV with remote draining batteries

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Hey @candicewells

Thanks for letting us know about the issue you're experiencing.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

We appreciate your understanding.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku replacement remote

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@Streamer50

Thanks for providing your information.

I have passed them along to our Support team to assist you further. Please keep an eye on your email since they'll be reaching you out from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
pknutel
Level 7

Re: Roku replacement remote

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Same issue as everyone here. Plugged in directly. Have 5 Streaming Stick+, but only one eats batteries. Did system restart.

3810X

Serial YH0072130446

Build 4209-50

Remote firmware version 2.01.19.100

Thank you.

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