Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jkritchey
Level 7

Re: Roku replacement remote

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Hmm, just seems to have started for me.  Found it dead one day, added batteries, the next morning it dropped to 72%.

3810rw Roku streaming stick +

Serial:  yh0019524832

Device:  c237a1524832

software 10.0.0 build 4209-50

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku replacement remote

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@Jkritchey

Thanks for providing us your information.

I have passed them along to our support team to assist you further. I'd recommend keeping an eye on your emails since they'll be reaching you out from there.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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etizzle25
Level 7

Re: Roku replacement remote

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I tried the system restart solution presented here, but the problem persists. Roku remote batteries are being drained within a few days after only being used for a few hours.


Roku device model: 3810X - Roku Streaming Stick+
Serial number: YH00CL081741
Device ID: C137AC081741
Software OS/version: 10.0 * build 4209-50
Remote model: RC150
Remote Firmware: 2.01.19.108

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku replacement remote

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Hey @etizzle25

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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-TH-
Level 7

Re: Roku replacement remote

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Just started happening to me as well in the last month or so. Before that no issues ever.

Model: 3810RW

S/N: YH0079344987

SW: 10.0.0 build 4209-50

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Fishface
Level 9

Re: Roku replacement remote

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Are most of you with the problem using the tv’s USB to power your Roku?

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Zika
Level 8

Re: Roku replacement remote

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I power it from a USB port on a 2012 Vizio TV without issue.

But I only power the Roku stick via that USB when actually streaming a show.

I unplug it at all other times. 99% of the week.

The firmware in the new remote they sent may have stopped searching 24x7x265 for the Roku stick it was previously mated to. That's my theory.  There's a secret menu that you can tweak some of the stick and remote firmware values, one of them had to do with remote to stick communications. Thinking they may have tweaked that. But just a guess......

I don't see the problem any longer.....

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Streamer50
Level 8

Re: Roku replacement remote

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I have the same issue with 4 Roku remotes. All four sticks are brand new and plugged into the power outlet. Remotes, regardless of use, run out of battery after about three days. One is at a second home and goes weeks without use. When we go there, batteries are dead.  Is there a viable solution besides removing the batteries after use? I’m not able to find the fix in the posts. The fix about resetting doesn’t seem to apply to sticks just set up which all uploaded new software on install. Please attach a link to the solution. Thank you

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RMSBERMAN
Level 7

Re: My remote goes through batteries every week

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cbouvier
Level 7

Re: Roku replacement remote

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I really hope this works. There were no updates and I go through batteries every Tuesday and it's getting real old

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