Remotes

[TJLCamacho]

I have 2 3800X - Roku Streaming Sticks SN:YF00DN923514 and SN:YF008K363429 both remotes have there batteries drain really fast I updated and restarted both devices and did all the steps I saw that could possibly try and fix the issue from this support chat. Can I get new remotes ?

[RokuKariza-D]

@TJLCamacho @spbhello 

Thanks for the posts.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[RokuKariza-D]

Hey @Dapesche 

Thanks for letting us know about the issue you're experiencing.

Since the device associated with your remote is a Roku Streaming Stick+ (3810CA), we released an update to your remote that we believe will address the issue you are experiencing. Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. 

Let us know how it goes!

All the best,
Kariza

[RokuKariza-D]

@cdc1948

We're here to help!

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

We look forward to hearing from you soon.

All the best,
Kariza

[cdc1948]

Roku 2
Living room
YF008A142204
10/27/2018 linked in my Roku account

Batteries go dead every few days

thanks
Charlie chiesa
[personal information]

[beck2]

Haven't found an answer as to why my batteries drain every 2 days in the remote.  This is a recent problem I'm having.  What is the answer to alleviate this issue?  Is there one? I've tried any suggestions that have been previously posted to no avail.  I am elderly and this is causing me some stress.

[jex]

Scroll down and submit a support ticket.

[RokuKariza-D]

@beck2

I hope you're doing well.

Please reply here with the serial number of your Roku device associated with the affected remote. You can check my post above to know where you can locate it. 

We'll keep an eye out for your reply.

All the best,
Kariza

[RokuKariza-D]

@cdc1948

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[wjs1]

I too am experiencing this issue. I tried the system update but it did not resolve the issue. My serial number is YH001X486275.