Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku replacement remote

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Hi @DBell57

We do apologize for the inconvenience this has caused.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to TCL Support to report the issue and for further help.

You can contact them here: https://support.tcl.com/us or at 1-877-300-8837.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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BrandonS
Level 7

Re: Roku replacement remote

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I have two 4k sticks having the same problem.  AAA batteries last two days tops. 3810x with sn of yh007e002740. That is one of the devices.  Please help. 

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jex
Level 9

Re: Roku replacement remote

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@bikermunda @Sfremont @Drewbab @DBell57 @BrandonS

just go to the support link at the bottom of this page and explain your situation, so far I was able to get my remote replaced free of charge and it’s much better than my old one. The forum moderators will have you go through loops just to find out you need a replacement anyways, it’s a Roku problem not anything due to our configurations

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spbhello
Level 8

Re: Roku streaming stick+ draining batteries

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I believe the remote for my Streaming Stick + may be running down because of repeated OTA firmware auto update failure. The system appears to be OTA auto updating again and again (viewed from within the platform secret screen), but each time, it has a firmwrite failure and, ultimately, an update failure. I have disabled auto update pending resolution of the problem.

So, what the heck is stopping it from updating? And how can I fix it?

Remote firmware version is currently: 2.01.19.10094525F44-20CB-4FAA-95BB-CDFF6A3487D2.jpeg

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jdanl89
Level 7

Re: Roku streaming stick+ draining batteries

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I have a Roku 3931x and the batteries in the remote only last ~1 day. I rarely use this Roku but every time I do try to use it, the remote is dead.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku streaming stick+ draining batteries

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Hello @spbhello @jdanl89

Thanks for the posts.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our Support team for assistance. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Dapesche
Level 7

Re: Roku streaming stick+ draining batteries

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Batteries draining very quickly.

The roku is so incredibly wasteful. 

Please help me figure out how to stop the rapid drain.

 

Serial number: YH006T459900

 

Thank you. @RokuKariza-D 

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cdc1948
Level 7

Re: Roku replacement remote

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My roku firmware does not say 4092 but is 2.01.19.108  remote has RC AL2 on it and on screen listed as RC128 checked after system restart  Confused??

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spbhello
Level 8

Re: Roku streaming stick+ draining batteries

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@RokuKariza-D 

Attached is the information you require. Please let me know if you need anything else.

Thanks, SPBAD1C32A8-105A-47F5-A9E8-8EF830DF3D67.jpeg

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Ike24
Level 8

Re: Roku replacement remote

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Danny, I tried to send this April 30th via email but never got a response so here is the update.  Your update changed the battery life from 2 weeks to 2 months.  But 2 months is still a huge problem.  Particularly when I have 42 Roku’s between 3 houses. Though I think I am only experiencing it at two of the houses (TBD). What’s next?  Thanks-Greg 

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