Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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sriprateek
Level 7

Roku streaming remote not working

My remote for my Roku stick is completely dead.  I tried changing the batteries, and re-pairing it but it won't work at all.  The light doesn't come on or anything. Not sure how to rectify the same. It is still less than 1 year since I purchased, with 10 days to go. Is it under warranty?

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5 Replies
jeffrok
Level 11

Re: Roku streaming remote not working

Yep, it's under warranty.. hurry though, because Roku support has a way of moving slowly to resolve issues.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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beq
Level 8

Re: Roku streaming remote not working

You know, I can’t remember which Roku hardware has 90 day warranty?
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jeffrok
Level 11

Re: Roku streaming remote not working

I thought all Roku stuff now was back up to 1 year.. for a couple years they went down to 90 days, but I thought every new USA player was a year..
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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beq
Level 8

Re: Roku streaming remote not working

Good to know, thanks
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mazzutweets
Level 7

Re: Roku streaming remote not working

Same problem with my Roku remote, to add to my woes I followed the troubleshooting steps on the website (Roku support) to resolve and retested the device, biggest mistake, as at least I was able to  use my phone app as a remote. Now whole setting is gone and stick doesn't work either until I buy a new remote. Now my TV/stick is a dead brick. Screw Roku Inc.
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