Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku stopped responding to remote control commands.

The remote control is pinging the Roku Premier on the TV as I see the light flashing each time.  However, the commands are not registering.  The light flashes but commands are not executed.  I checked all connections are ok.  I changed batteries.  I unplugged and plugged back in.  It is unobstructed.  Everything was ok a few hours ago.  Suggestions ?

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Roku Employee
Roku Employee

Re: Roku stopped responding to remote control commands.


Thanks for the note.

We would recommend checking out the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku IR (infrared) remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.



Danny R.
Roku Forum Moderator
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