Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku stopped responding to remote control commands.

The remote control is pinging the Roku Premier on the TV as I see the light flashing each time.  However, the commands are not registering.  The light flashes but commands are not executed.  I checked all connections are ok.  I changed batteries.  I unplugged and plugged back in.  It is unobstructed.  Everything was ok a few hours ago.  Suggestions ?

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Roku Employee
Roku Employee

Re: Roku stopped responding to remote control commands.

@blanck 

Thanks for the note.

We would recommend checking out the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku IR (infrared) remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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