Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ronsos7
Level 7

Roku smart remote playing "find remote" noise repeatedly

Hi, 

I have the Roku Ultra with smart remote. The find remote function keeps triggering every few minutes. Pressing any key on the remote gets it to stop, but it then triggers automatically again a few minutes later. 

This is very annoying. I highly doubt the function was intended to require the operator to press a remote button every 5 minutes. It does not seem to have a software disable in the settings menu, so we have actually been pulling out the batteries as a hack. 

I have tried pairing the remote again, but that did not alleviate the issue.

Any other suggestions? Thanks in advance. 

1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku smart remote playing "find remote" noise repeatedly

@ronsos7

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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