Remotes

[RokuDanny-R]

@ShelbyLuke1217 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Kimgib715]

I’m having the same issue. Reset tv, changed batteries, checked buttons to ensure they’re not stuck, blew air in remote. Can someone assist?

[RokuDanny-R]

@Kimgib715

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Jspauld]

My Roku is doing the same thing.  Scrolling and won’t let me select anything. 
[personal information]

vin#c43829617835

[RokuKariza-D]

Hi @Jspauld

Thanks for letting us know about the issue you're experiencing.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[mikeri]

I'm having the same issue and don't know how to pm you on here

[RokuKariza-D]

Hey @mikeri

Thanks for the post. 

Please reply here with the serial number of the Roku device associated with the affected remote. You can locate it at the back or underneath the Roku player itself.

We look forward to hearing from you soon.

All the best,
Kariza

[Rowkuiscool]

Hello Kariza,

Same problem here. Power on device point remote and left side menu keeps scrolling. I have powered down and replaced batteries with no solutions to the problem.

My device is 

Roku Express

Living room

X00400WLFAAN

[RokuKariza-D]

Hey @Rowkuiscool

Apologies for the delay in response. 

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[emilyz0523]

Hi Danny, Im having some issues with my Roku they just started happening today. For some reason when I go to scroll, my device continuously scrolls and then when I try to make it stop, it fights me on the issue and continues, its as if its a child throwing a fit haha! I would really appreciate any help that you may be able to give me. My email address is [personal information] and my device serial number is S00830D3VK9U