Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Roku screen won't stop scrolling when remote is pointed at it

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When pointing my remote at the roku device the screen will continually scroll and will not let me select anything. When I move the remote away from the devices receiving signal the screen stops scrolling. I have changed the batteries and restarted my roku device. Please help!

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Roku Employee
Roku Employee

Re: Roku screen won't stop scrolling when remote is pointed at it

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@emklick29 

Thanks for the post.

If you have checked to make sure that there isn't a stuck button and are still experiencing the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 18

Re: Roku screen won't stop scrolling when remote is pointed at it

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I sounds like a button is stuck.  Try pulling up on the remote buttons or using one of those cans of compressed air to blow into the space around them.

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Re: Roku screen won't stop scrolling when remote is pointed at it

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No Solutions. But I have the same problem. Device worked fine for about a year. Not a battery problem. It goes from constantly scrolling to the device being unresponsive and then to scrolling. We have an express. Can Roku just let us know if we need a new device? Is there a warranty? thanks.

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Roku Employee
Roku Employee

Re: Roku screen won't stop scrolling when remote is pointed at it

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@emklick29 

Thanks for the post.

If you have checked to make sure that there isn't a stuck button and are still experiencing the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Roku screen won't stop scrolling when remote is pointed at it

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@Tinamargarita 

Thanks for the post.

I have responded to your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku screen won't stop scrolling when remote is pointed at it

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I'm having the same issue. I tried all the "fixes" but its still doing it. It makes it next to impossible to select anything. Ive rebooted the system, changed the batteries, checked the buttons, checked other remotes for possible interference. It just started doing it out of the blue. My remote is less than 6 months old.

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Roku Employee
Roku Employee

Re: Roku screen won't stop scrolling when remote is pointed at it

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@klpmiller 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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